Shipping & Archival Handling
"An artwork is fragile only until it is protected. My shipping protocol ensures the work reaches your hands exactly as it left my drawing table."
The "Safe-Art" Protocol
We do not ship mere prints. Every work from the Lorenzo Caia Archive travels within a bespoke packaging system designed to withstand impact, pressure, and humidity.
- Artisanal Preparation: After the ink has settled and the seal is applied, the work is wrapped in acid-free silk tissue paper. This PH-neutral layer protects the ink surface from micro-scratches and dust.
- Structural Integrity: * A5/A4 Formats: Shipped in extra-rigid, reinforced "anti-bend" pressed cardboard envelopes.A3 / Large Formats / Originals: Secured in triple-wave extra-strong tubes or reinforced flat boxes (depending on paper weight), sealed against moisture.
Logistical Contribution & Transit Thresholds
The structural integrity of paper and ink during transit is guaranteed through the use of rigorous archival standards.
Destination | Contribution | Managed Threshold
- Italy: €9 | Included above €80
- Europe (EU): €15 | Included above €120
- World: €30 | Included above €200
The logistical contribution covers the securing of the work via anti-pressure housing and priority tracking systems. For acquisitions exceeding the specified values, the cost of transit is fully absorbed by the Archive.
Production & Delivery Times
The Archive operates on an Artisanal Fulfillment model. Each piece is printed or prepared specifically for your order to ensure perfection.
- Curation & Quality Control: 2–4 business days.
- National Shipping (Italy): Tracked Express Courier – 3/5 business days.
- International Shipping: Tracked Express Courier (DHL/UPS) – 3/8 business days.
You will receive a Tracking ID via email as soon as the Archive releases the package to the courier.
"Zero Risk" Guarantee
Should the courier damage the package, the responsibility is mine, not yours.
Please send a photograph of the damage within 48 hours of delivery to info@lorenzocaia.com. We will prioritize a new printing and shipment at our expense, immediately.
The Collector's Right of Return
We accept returns within 14 days of receipt, provided that:
- The work is in pristine condition, unframed, and has not been handled with bare hands (especially for cotton papers).
- It is returned in its original rigid packaging.
- Note: Return shipping costs (except for damaged or incorrect items) are the responsibility of the collector. We strongly recommend a tracked service.